If you need advice on a complaint or have questions about general good practice, please contact our External Training and Relationship Manager.
No personal details of the complainant or others should be disclosed when requesting advice.
Any advice we give is intended to help organisations improve complaint handling practices and support the early resolution of complaints. The advice:
- Does not bind our decision making or constitute a formal decision by the Ombudsman.
- Is given in good faith and to the best of our ability, without prejudicing any formal consideration of a complaint submitted to us.
- Remains confidential and must not be shared with complainants, third parties or in any public meetings or forums without our consent.